Time is running out. Speak to us to start your upgrade journey today.

Several versions of Vizrt software are now officially out of support, including (and older than) Viz Engine 3.14.5, Viz Trio 3.2.6, Viz Pilot Edge 2.2, Viz Multiplay 3.0.2, and/or Viz Pilot 8.7. If you're using outdated versions, you're missing out on heaps of modern features and security enhancements that will make your workflows much more efficient and your graphics much more engaging. The Vizrt Upgrade Program is a dedicated initiative to help you modernize your systems!

The deadline to join the program is the 31st September, so you must start this process as soon as possible. Please fill in the form to start the upgrade discussion with our dedicated Migration Team.

We understand that upgrading to a new version of software requires planning. To make this a seamless transition, Vizrt’s Customer Success team has introduced a new, specialized dedicated support offering to advise you on how best to upgrade to the newest versions of Vizrt software. Our knowledgeable technical and workflow experts are here to provide you with the support, tools, and value-added upgrade offers to help you plan and execute your upgrade.

Why do I need to upgrade?​

• Old software can be a security risk. Protect your mission-critical systems with the latest security updates to Vizrt applications and underlying operating systems
• Unlock more efficient workflows with new functionality, such as Adaptive Graphics to cater to more audiences on more devices
• Enjoy far greater stability and performance, and reduced maintenance costs
• Benefit from improved Customer Support
• Comply with modern standards and regulation
• Continually improve with regular minor and maintenance updates
• Support for latest Hardware and drivers to unlock the full potential

What the program offers you:

Once you’ve committed to the Upgrade Program, you’ll enjoy several benefits, including:

Dedicated communication​

• Your Migration Team will work with you to outline the benefits of your upgrade and explain how it aligns with your specific needs and plans
• They’ll verify your current workflows and software versions, and discuss how you would normally plan an upgrade to work how you need to

Personalized Upgrade Plans​

• Tools to check your scenes and templates for compatibility with the latest versions of Vizrt software
• We’ll provide a phased, detailed upgrade plan that considers your requirements and the urgency of features in the new release

Upgrade Support and Assistance​

• Comprehensive support during the upgrade process, including training materials, dedicated customer success managers, and a 24/7 support hotline.​

Incentives and Offers​

Ease the cost of upgrading with significant discount incentives on hardware upgrades when necessary, including GPUs, servers, and videoboards so you can enjoy the latest the NVIDIA and Matrox have to offer.

Together, we will collaborate on an agreed roadmap to ensure a successful upgrade. We look forward to helping you take your productions to new heights with the latest Vizrt software.

Vanessa Walmsley, Global Head of Customer Success, Vizrt

While we plan your upgrade, you may choose to continue using your current versions, and Vizrt will continue to provide access to our self-help tools and Vizrt Forums. During this time, support for out-of-date versions will focus on upgrading you to the latest versions of the software. Bug fixes, maintenance releases, and patches are no longer be produced for the following versions:

• Viz Engine Version 3.14.5 and older ​
• Viz Trio 3.2.6 and older
• Viz Pilot Edge 2.2.0 and older
• Viz Multiplay 3.0.2 and older
• Viz Pilot 8.7.0 and older